This Privacy Policy describes how Cynthia Townsend Advisory collects, uses, and protects your personal information. By using our website and services, you agree to the practices described in this policy.
1. WHO WE ARE
Cynthia Townsend Advisory is a strategy consulting and AI agency services company based in Palm Bay, Florida. We help independent healthcare practices and small businesses build structured, predictable revenue systems.
Contact Information:
• Website: cynthiatownsendadvisory.com
• Email: [email protected]
• Phone: 856-347-3486
2. INFORMATION WE COLLECT
We collect information you provide directly to us, including:
• Full name and contact information (email address, phone number)
• Business name and type of business
• Information submitted through our contact form or booking system
• Communications you send to us via email, phone, or chat
We may also automatically collect certain information when you visit our website, including:
• IP address and browser type
• Pages visited and time spent on our website
• Referring website or source
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
• Schedule and conduct discovery calls and consulting sessions
• Send appointment confirmations, reminders, and follow-up communications
• Respond to your inquiries and provide customer support
• Send marketing and promotional communications (with your consent)
• Improve our website and services
• Comply with legal obligations
4. TEXT MESSAGE COMMUNICATIONS
Cynthia Townsend Advisory operates an SMS messaging program to send appointment confirmations, reminders, follow-up communications, and business updates to clients and prospects who have opted in through our website.
By providing your phone number and checking the SMS consent box on our website, you agree to receive text messages from Cynthia Townsend Advisory. These may include:
· Appointment confirmations and reminders
· Follow-up messages related to your inquiry
· Marketing and promotional messages (only with explicit consent)
You must be 18 years of age or older to opt in to receive SMS messages.
Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You may opt out at any time by replying STOP to any text message. For help, reply HELP. View our Privacy Policy at cynthiatownsendadvisory.com/privacy-policy
All text messaging originator opt-in data and consent will not be shared with any third parties for any purpose.
5. HOW WE SHARE YOUR INFORMATION
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
• With service providers who assist in operating our website and services (such as GrowthHub365 for CRM and scheduling)
• When required by law or to protect our legal rights
• With your explicit consent
6. DATA SECURITY
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
7. YOUR RIGHTS
You have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Opt out of SMS messages by replying STOP
To exercise any of these rights please contact us at [email protected].
8. COOKIES
Our website may use cookies to enhance your browsing experience. You can set your browser to refuse cookies, but some features of our website may not function properly without them.
9. THIRD PARTY LINKS
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third party sites you visit.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated effective date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
11. CONTACT US
If you have any questions about this Privacy Policy please contact us:
• Email: [email protected]
• Phone: 856-347-3486
• Website: cynthiatownsendadvisory.com